Posts in Business Intelligence

customer experience network

How’s Your Customer Experience Network?

May 18th, 2018 Posted by Business Intelligence, Customer Experience

There’s a new concept emerging in the CX universe called ‘Customer Experience Networks’, and here’s why your organisation should be thinking about it.

Design and Creativity

The ‘Design and Creativity’ Marketing Renaissance

April 20th, 2018 Posted by Business Intelligence, Customer Experience

Investing in design has become more important than ever, to stand out from the crowd. But don’t let your brand image down with poor customer service.

Contact Centre data

How to Easily Display the Contact Centre Data You Really Need

September 15th, 2017 Posted by Business Intelligence, Contact Centre Management

Now, Contact Centre data can be displayed exactly how you want it. No need to wait for the IT Department or to pay for customisation.

Contact Centre KPIs

Creating and Measuring KPIs in Your Contact Centre

October 21st, 2016 Posted by Business Intelligence, Contact Centre Management, Workforce Management
The old adage “You Can’t Manage What You Can’t Measure” is very relevant in the Contact Centre environment. Typically each area has (more…)