Posts in Mobility

mobile phone generation

Contact Centres for the Mobile Phone Generation

July 26th, 2019 Posted by Mobility

With 35 million mobiles & only 8 million landlines, Australian Contact Centres need to update operations right now. Here’s how.

Transforming CX

Contact Centre Strategic Management—Tip 3

July 12th, 2019 Posted by Customer Experience, Mobility

Tip No 3 from Sol Rabinowicz, CEO Premier Technologies, during his keynote presentation at CCW.

Is your Digital Customer Experience disappointing?

Is Your Digital Customer Experience Disappointing?

November 9th, 2018 Posted by Customer Experience, Customer Loyalty, Mobility, Multi Channel

84% of digital experiences fall short of customer expectations. Do yours?

save customers time

How To Save Your Customers Time When They Call You

September 19th, 2018 Posted by Customer Experience, Mobility

If the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.

wow customer experiences

6 Ways Contact Centres Can Create WOW Customer Experiences

August 18th, 2018 Posted by Customer Experience, Mobility, PCI DSS Compliance

Should customer service teams be providing ‘wow’ customer experiences? And what exactly is a ‘wow’ experience anyway? It might not be what you think.

proactive customer experience

Providing Proactive Customer Experience in Contact Centres

May 25th, 2018 Posted by Customer Experience, Customer Loyalty, Mobility

Discover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.

customer service influence

96% of consumers say Customer Service influences their brand choice and loyalty

January 19th, 2018 Posted by Customer Experience, Mobility, Multi Channel

Microsoft’s 2017 State Of Global Customer Service Report reveals the survey results of 5000 consumers in five countries, and the implications for Contact Centres.

patient experience

HealthCare: 3 Tips for Improving Patient Experience

January 5th, 2018 Posted by Customer Experience, Mobility

The patient experience has become an important factor for consumers deciding which healthcare provider they will use.