These days, we can do almost anything on our mobile devices. Are you giving your mobile customer experience the attention it deserves?
Continue readingCustomer experience in the age of mobility
Contact Centres for the Mobile Phone Generation
With 35 million mobiles & only 8 million landlines, Australian Contact Centres need to update operations right now. Here’s how.
Continue readingContact Centre Strategic Management—Tip 3
Tip No 3 from Sol Rabinowicz, CEO Premier Contact Point, during his keynote presentation at CCW.
Continue readingIs Your Digital Customer Experience Disappointing?
84% of digital experiences fall short of customer expectations. Do yours?
Continue readingHow To Save Your Customers Time When They Call You
If the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.
Continue reading6 Ways Contact Centres Can Create WOW Customer Experiences
Should customer service teams be providing ‘wow’ customer experiences? And what exactly is a ‘wow’ experience anyway? It might not be what you think.
Continue readingProviding Proactive Customer Experience in Contact Centres
Discover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.
Continue reading96% of consumers say Customer Service influences their brand choice and loyalty
Microsoft’s 2017 State Of Global Customer Service Report reveals the survey results of 5000 consumers in five countries, and the implications for Contact Centres.
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