With 35 million mobiles & only 8 million landlines, Australian Contact Centres need to update operations right now. Here’s how.

Tip No 3 from Sol Rabinowicz, CEO Premier Technologies, during his keynote presentation at CCW.

84% of digital experiences fall short of customer expectations. Do yours?

If the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.

Should customer service teams be providing ‘wow’ customer experiences? And what exactly is a ‘wow’ experience anyway? It might not be what you think.

Discover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.

Microsoft’s 2017 State Of Global Customer Service Report reveals the survey results of 5000 consumers in five countries, and the implications for Contact Centres.

The patient experience has become an important factor for consumers deciding which healthcare provider they will use.