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      Premier Contact Point

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      Premier Contact Point

      A class leading cloud communication platform enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

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      Improve contact centre management

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  • Products

      Solution overview

      Premier Contact Point

      A class leading cloud communication solution enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

      Features

      Unified comms & collaboration

      Omnichannel

      Outbound solutions

      Reporting & Intelligence

      Self service & Assisted service

      Realtime dashboards

      Call recording

      IVR

      Customer Experience Apps

      Workforce optimisation

      Integrations

      Microsoft Teams

      Microsoft Power BI

      Salesforce

      Zendesk

      ServiceNow

      Dynamics365

  • Solutions

      Solution overview

      Premier Contact Point

      A class leading cloud communication platform enhancing customer interactions across voice and digital channels.

      Explore Premier Contact Point

      By need

      Improve revenue growth

      Improve customer experience

      Improve customer support

      Improve contact centre management

      By industry

      Government

      Financial services

      Healthcare

      Retail & services

      Not for profits

      Utilities

      Education

      SMEs

      Creating better connections

      Our cloud contact centre platform supercharges your CX. Reduce your reliance on applications with Microsoft Teams integration and class leading customer contact management. Turn your contact centre insights into results with customisable reporting & intelligence.

      Learn more
  • Partners
  • Resources
    • Blogs
    • Knowledge centre
    • What our customers say
    • Case studies & stories
    • CX maturity assessment
  • Company
    • About
    • Contact us
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Customer experience in the age of mobility

Mobile customer experience

These days, we can do almost anything on our mobile devices. Are you giving your mobile customer experience the attention it deserves?

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Contact Centres for the Mobile Phone Generation

With 35 million mobiles & only 8 million landlines, Australian Contact Centres need to update operations right now. Here’s how.

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Contact Centre Strategic Management—Tip 3

Transforming CX

Tip No 3 from Sol Rabinowicz, CEO Premier Contact Point, during his keynote presentation at CCW.

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Is Your Digital Customer Experience Disappointing?

Is your Digital Customer Experience disappointing?

84% of digital experiences fall short of customer expectations. Do yours?

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customer experience customer journey

How To Save Your Customers Time When They Call You

save customers time

If the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.

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customer experience improving customer service mobile customer experience Mobility

6 Ways Contact Centres Can Create WOW Customer Experiences

wow customer experiences

Should customer service teams be providing ‘wow’ customer experiences? And what exactly is a ‘wow’ experience anyway? It might not be what you think.

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customer experience improving customer service PCI DSS compliance

Providing Proactive Customer Experience in Contact Centres

proactive customer experience

Discover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.

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customer experience customer experience management mobile customer experience

96% of consumers say Customer Service influences their brand choice and loyalty

customer service influence

Microsoft’s 2017 State Of Global Customer Service Report reveals the survey results of 5000 consumers in five countries, and the implications for Contact Centres.

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customer experience customer service influence Microsoft survey mobile customer experience
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