Posts in Mobility

proactive customer experience

Providing Proactive Customer Experience in Contact Centres

May 25th, 2018 Posted by Customer Experience, Customer Loyalty, Mobility

Discover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.

96% of consumers say Customer Service influences their brand choice and loyalty

January 19th, 2018 Posted by Customer Experience, Mobility, Multi Channel

Microsoft’s 2017 State Of Global Customer Service Report reveals the survey results of 5000 consumers in five countries, and the implications for Contact Centres.

patient experience

HealthCare: 3 Tips for Improving Patient Experience

January 5th, 2018 Posted by Customer Experience, Mobility

The patient experience has become an important factor for consumers deciding which healthcare provider they will use.

Contact Centre Predictions 2018

What are customers expecting from Contact Centres in 2018?

December 21st, 2017 Posted by Customer Experience, Mobility, Multi Channel, Self Service

The closing of 2017 is the perfect time to reflect on evolving customer needs, and the impact for Contact Centres next year and beyond.

In Search of Customer Enchantment

In Search of Customer Enchantment

October 6th, 2017 Posted by Customer Experience, Customer Loyalty, Mobility

Taking communication seriously is the first step to achieving customer enchantment, and banishing customer apathy in today’s business-saturated environment.

Contact Centre Mobile Customer Experience

Clever Contact Centre Mobile Customer Experience – Part 1

September 29th, 2017 Posted by Customer Experience, Mobility

Six innovative ways that progressive businesses and organisations are using mobility features to take Customer Experience to a new level.

New Normal in contact centres

The “New Normal” for Contact Centres and Business Operations

July 14th, 2017 Posted by Contact Centre Management, Customer Experience, Mobility, Multi Channel

Contact Centres need to adapt to the new “normal” way of doing business, or face losing customers. Normal now, is very different to 5 years ago.

Mobile Customer Experience

How to Significantly Improve the Mobile Customer Experience

September 20th, 2016 Posted by Mobility, Self Service

7 ways Contact Centres can engage with mobile users pre-call, during calls and post call – to enhance their mobile customer experience.