Discover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.
Microsoft’s 2017 State Of Global Customer Service Report reveals the survey results of 5000 consumers in five countries, and the implications for Contact Centres.
The patient experience has become an important factor for consumers deciding which healthcare provider they will use.
The closing of 2017 is the perfect time to reflect on evolving customer needs, and the impact for Contact Centres next year and beyond.
Taking communication seriously is the first step to achieving customer enchantment, and banishing customer apathy in today’s business-saturated environment.
Six innovative ways that progressive businesses and organisations are using mobility features to take Customer Experience to a new level.
Contact Centres need to adapt to the new “normal” way of doing business, or face losing customers. Normal now, is very different to 5 years ago.
7 ways Contact Centres can engage with mobile users pre-call, during calls and post call – to enhance their mobile customer experience.
