Contact Centre Strategic Management—Tip 3
July 12th, 2019 Posted by Premier Technologies Customer Experience, MobilityTip No 3 from Sol Rabinowicz, CEO Premier Technologies, during his keynote presentation at CCW.
Posts in Mobility
Is Your Digital Customer Experience Disappointing?
November 9th, 2018 Posted by Premier Technologies Customer Experience, Customer Loyalty, Mobility, Multi Channel84% of digital experiences fall short of customer expectations. Do yours?
How To Save Your Customers Time When They Call You
September 19th, 2018 Posted by Premier Technologies Customer Experience, MobilityIf the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.
6 Ways Contact Centres Can Create WOW Customer Experiences
August 18th, 2018 Posted by Premier Technologies Customer Experience, Mobility, PCI DSS ComplianceShould customer service teams be providing ‘wow’ customer experiences? And what exactly is a ‘wow’ experience anyway? It might not be what you think.
Providing Proactive Customer Experience in Contact Centres
May 25th, 2018 Posted by Premier Technologies Customer Experience, Customer Loyalty, MobilityDiscover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.
96% of consumers say Customer Service influences their brand choice and loyalty
January 19th, 2018 Posted by Premier Technologies Customer Experience, Mobility, Multi ChannelMicrosoft’s 2017 State Of Global Customer Service Report reveals the survey results of 5000 consumers in five countries, and the implications for Contact Centres.
HealthCare: 3 Tips for Improving Patient Experience
January 5th, 2018 Posted by Premier Technologies Customer Experience, MobilityThe patient experience has become an important factor for consumers deciding which healthcare provider they will use.
What are customers expecting from Contact Centres in 2018?
December 21st, 2017 Posted by Premier Technologies Customer Experience, Mobility, Multi Channel, Self ServiceThe closing of 2017 is the perfect time to reflect on evolving customer needs, and the impact for Contact Centres next year and beyond.
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