Customer experience in the age of mobility
August 28th, 2020 Posted by Steve Fitzgerald MobilityThese days, we can do almost anything on our mobile devices. Are you giving your mobile customer experience the attention it deserves?
Posts in Mobility
Contact Centres for the Mobile Phone Generation
July 26th, 2019 Posted by Steve Fitzgerald MobilityWith 35 million mobiles & only 8 million landlines, Australian Contact Centres need to update operations right now. Here’s how.
Contact Centre Strategic Management—Tip 3
July 12th, 2019 Posted by Steve Fitzgerald Customer Experience, MobilityTip No 3 from Sol Rabinowicz, CEO Premier Contact Point, during his keynote presentation at CCW.
Is Your Digital Customer Experience Disappointing?
November 9th, 2018 Posted by Steve Fitzgerald Customer Experience, Customer Loyalty, Mobility, Multi Channel84% of digital experiences fall short of customer expectations. Do yours?
How To Save Your Customers Time When They Call You
September 19th, 2018 Posted by Steve Fitzgerald Customer Experience, MobilityIf the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.
6 Ways Contact Centres Can Create WOW Customer Experiences
August 18th, 2018 Posted by Steve Fitzgerald Customer Experience, Mobility, PCI DSS ComplianceShould customer service teams be providing ‘wow’ customer experiences? And what exactly is a ‘wow’ experience anyway? It might not be what you think.
Providing Proactive Customer Experience in Contact Centres
May 25th, 2018 Posted by Steve Fitzgerald Customer Experience, Customer Loyalty, MobilityDiscover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.
96% of consumers say Customer Service influences their brand choice and loyalty
January 19th, 2018 Posted by Steve Fitzgerald Customer Experience, Mobility, Multi ChannelMicrosoft’s 2017 State Of Global Customer Service Report reveals the survey results of 5000 consumers in five countries, and the implications for Contact Centres.
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