Microsoft’s 2017 State Of Global Customer Service Report reveals the survey results of 5000 consumers in five countries, and the implications for Contact Centres.
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The patient experience has become an important factor for consumers deciding which healthcare provider they will use.
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The closing of 2017 is the perfect time to reflect on evolving customer needs, and the impact for Contact Centres next year and beyond.
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What are you doing to improve your Mobile Customer Experience? Five clever strategies for Before, During, and After the call.
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Taking communication seriously is the first step to achieving customer enchantment, and banishing customer apathy in today’s business-saturated environment.
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Six innovative ways that progressive businesses and organisations are using mobility features to take Customer Experience to a new level.
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Contact Centres need to adapt to the new “normal” way of doing business, or face losing customers. Normal now, is very different to 5 years ago.
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7 ways Contact Centres can engage with mobile users pre-call, during calls and post call – to enhance their mobile customer experience.
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