IComm and Premier Contact Point partnership to help more Australian businesses communicate better with customers.
Continue readingNew Premier Contact Point and IComm Partnership
What Does Customer Service Excellence Mean To You?
Is the customer service you’re providing excellent, or just mediocre? Here’s all the things that really matter to customers.
Continue readingNew Premier Contact Point and VExpress partnership
New VExpress and Premier Contact Point partnership brings benefits to Australian organisations and consumers.
Continue readingHow To Save Your Customers Time When They Call You
If the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.
Continue reading6 Ways Contact Centres Can Create WOW Customer Experiences
Should customer service teams be providing ‘wow’ customer experiences? And what exactly is a ‘wow’ experience anyway? It might not be what you think.
Continue readingSix Thousand Insights Into Inbound
Inbound marketing priorities and aligning Sales and Marketing with SLAs – read on for more insights from HubSpot’s 2018 State of Inbound report.
Continue readingOn-Hold Music: Music to Your Customers’ Ears, or Not?
Enjoyable on-hold music can shorten customers’ perception of wait times, manage customer anxiety, and create brand awareness. But how?
Continue readingThe ‘Design and Creativity’ Marketing Renaissance
Investing in design has become more important than ever, to stand out from the crowd. But don’t let your brand image down with poor customer service.
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