Is the customer service you’re providing excellent, or just mediocre? Here’s all the things that really matter to customers.
Continue readingWhat Does Customer Service Excellence Mean To You?
3 Ways your Contact Centre can Collect Payments Securely
Make it easy for your business to provide data security and reduce fraud risk – without compromising the customer experience.
Continue readingHow To Save Your Customers Time When They Call You
If the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.
Continue readingProviding Proactive Customer Experience in Contact Centres
Discover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.
Continue reading96% of consumers say Customer Service influences their brand choice and loyalty
Microsoft’s 2017 State Of Global Customer Service Report reveals the survey results of 5000 consumers in five countries, and the implications for Contact Centres.
Continue readingHealthCare: 3 Tips for Improving Patient Experience
The patient experience has become an important factor for consumers deciding which healthcare provider they will use.
Continue readingReady to Deliver Post Christmas Customer Support?
Life doesn’t stop after Christmas, and neither must customer support. Here are five sound strategies for delivering impressive post-Christmas support.
Continue readingClever Contact Centre Mobile Customer Experience – Part 2
What are you doing to improve your Mobile Customer Experience? Five clever strategies for Before, During, and After the call.
Continue reading