Australia may not be in the EU, but you may still need to be able to provide explanations for your AI’s decision-making.
Continue readingDeep Learning Will Deliver Benefits Beyond AI
It’s easy to get caught up in the hype for Artificial Intelligence; but are you aware of Deep Learning, and how it can benefit your contact centre beyond AI?
Continue readingProcess Automation: This Robot Won’t Steal Agent Jobs, it Will Make Them Better
Robotic Process Automation can work behind-the-scenes, freeing your agents to add greater value to customer interactions.
Continue readingThe Chatbot You’re Dying to Meet
The griefbot is the newest form of chatbot to help customers at sensitive times. In contact centres Robotic Process Automation helps staff with low value admin tasks.
Continue readingContact Centre Intelligence: Emotional or Artificial?
Contact Centre survey reveals the state of play and future direction on artificial intelligence and emotional intelligence
Continue readingHow to: Embracing AI in the Contact Centre
Is artificial intelligence a threat to the future of Contact Centres, or can it actually enhance the customer experience and improve your agents’ worklife?
Continue readingIn Praise of Knowledge Management
Smash KPIs and improve CX using integrated knowledge management to keep Contact Centre team members informed and better equipped to to assist customers.
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