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Discover the communication issues which cost you money, and the types of things you should avoid saying or writing.
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Is your customer journey disconnected? If so, this survey of more than 1,000 Australian consumers shows you exactly how much you’re risking.
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Discover why reducing customer effort improves customer loyalty, and five ways to achieve that now.
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There are hundreds of different CX initiatives out there, but how do you know which ones are right for your business?
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Improving customer loyalty is not hard if you focus on the two important things revealed in a major HBR survey
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Inbound marketing priorities and aligning Sales and Marketing with SLAs – read on for more insights from HubSpot’s 2018 State of Inbound report.
Continue reading9 Ways to Improve Contact Centre Profitability
There are several ways to improve the profitability of your Contact Centre. Discover 9 things to focus on to improve the bottom line.
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