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Enjoyable on-hold music can shorten customers’ perception of wait times, manage customer anxiety, and create brand awareness. But how?
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Capturing customer intent is defined as “one of the “most important digital initiatives” – discover why.
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Review our 15 contact centre efficiency ideas to see how you could improve productivity without compromising CX.
Continue readingContact Centre Central becomes CX Central
Contact Centre Central has been relaunched as CX Central – and founder Justin Tippett has announced five new initiatives for the industry to accompany it.
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