Part 3 of our contact centre technology upgrade series outlines 11 important questions for potential vendors, and critical deployment considerations.
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Investing in design has become more important than ever, to stand out from the crowd. But don’t let your brand image down with poor customer service.
Continue readingUpgrading Your Contact Centre Technology – Part 2: Solutions and Costs
In Part 2 of our contact centre technology upgrade series we review solution types, technology features and cost implications to consider.
Continue readingChatbots Aren’t Human: They Just Look That Way
Humanoid chatbots look like us, speak AI-generated text, all while watching and reacting to the customer’s every expression, and displaying their own emotions.
Continue readingUpgrading Your Contact Centre Technology – Part 1: How to Plan It
Planning a contact centre technology upgrade? Here’s our checklist of things to review and assess before embarking on the purchase process.
Continue readingThe Real Financial Impact of Abandoned Calls
Have you calculated how much revenue you’re losing from abandoned calls? Discover how to calculate it, and reduce your rate and earn more.
Continue readingGDPR: Lifting the lid on AI decision-making
Australia may not be in the EU, but you may still need to be able to provide explanations for your AI’s decision-making.
Continue readingIs your contact centre at risk of massive fines?
Could your contact centre afford the massive fines now in place for security breaches? Compliance is more important than ever. Discover what you need to do and why.
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