A vital component of securing customer loyalty is ensuring that electronic customer data is completely secure.
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Do contact centre costs increase when staff focus on improving first call resolution rather than average call time and no of calls?
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Australia now has its first employment site dedicated to contact centre jobs, ItsMyCall.com.au, boasting 11 job categories and 59 job types.
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Contact Centre technical bucket list; discover the ten “Essential” and “Good to Have” inbound technology features you need
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Aberdeen Group survey reveals that leaders in the use of cloud contact centres are achieving better business results than the followers
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It doesn’t matter if the Contact Centre is an in-house team or a third party Australian-based or international centre operating on your behalf
Continue readingThe Contact Centre in 2017
CCW Digital has come up with 16 things that contact centre leaders must do and Contact Center Pipeline has gathered 17 contact centre experts to share
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Challenges of improving CX: discover why some CX projects fail, and what the key drivers of successful CX projects are.
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