Is artificial intelligence a threat to the future of Contact Centres, or can it actually enhance the customer experience and improve your agents’ worklife?
Continue readingWhy Contact Centre CX is Crucial to the Customer Journey
The CX difference: why it’s more important than ever to ensure your Contact Centre CX is easy and seamless at every touchpoint.
Continue readingIn Praise of Knowledge Management
Smash KPIs and improve CX using integrated knowledge management to keep Contact Centre team members informed and better equipped to to assist customers.
Continue readingHow Effective is your Contact Centre Training?
Team performance can make or break customer experience, and training is vital in ensuring your contact centre staff stay engaged and deliver exceptional service.
Continue readingContact Centre of the Future: The Chatbots Are Coming
The Contact Centre technology that you definitely need to consider: lower costs, increase productivity, and improve agent morale, all with the humble chatbot.
Continue readingUsing Webchat Effectively in Contact Centres
If you’ve not yet fully embraced webchat in your contact centre, it’s time to take it seriously. 7 tips for effective management.
Continue readingVoice Biometrics Makes Authentication a Whole Lot Easier
Contact Centres can now offer customers a user friendly way to perform large transactions via their mobile phones without risk.
Continue reading5 Ways to Improve Outbound Efficiency and Results
A question we get a lot is “How can we make our outbound teams more efficient?” We recommend focusing on these five strategies.
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